*ring ring* Hello? Customer Service?
Ok, I need a few ounces of internet space to vent. And maybe someone can help me while I’m at it.
I went to a store. They had stuff on sale. I purchased it. I went home.
Upon attempting to open my package, I found I only had one piece. Ah, wait. Let me help you. I bought a pair of boots. Better? Ok, continuing. So I found I had a boot. One boot. The left one, I think. Now, I know I didn’t just buy one boot. How silly would that be??
I did my research and found that this designer prefers customer service issues via email. Ok, no problem. I emailed a nice letter, not nasty in any way, just asking for help. Wait a few days. No response. Oook…. Took a copy of the email, pasted it in a notecard, and dropped it in that person’s profile. Not sure if they picked it up as I never got a message from SL saying they did. Waited a few more days. Still nothing. Same notecard, dropped it on the other person in charge of the store. Few more days. Still nothing. Resent the email with just a friendly “hey, in case this got lost…”. Few more days. Still nothing.
Now I’m out of options. Well, that’s not true. I have options. I’m just choosing not to go down that road at this point. I’ve shelled out some Lindens for a product that frankly I can’t use.
Is it me? I was not nasty at all in any of my communications. I just want someone to acknowledge that they got the note and that they either can help me or just tell me I’m S.O.L. Then at least I’ll know what my next move is.
Content creators: give me your opinion. Did I do something wrong? Did I miss a step? I’m just so lost and dumbfounded at the lack of response that I just don’t know what to do. I know these two designers have been online and in-world because I’m getting group messages and they have been updating their blog. So it’s not that.
Anyone else out there want to shed some light? Is it just me with this problem?
Amazingly lost and confused,
~*~ Aly ~*~
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